Terms of Use, Sales, Returns, and Repair Service Policy

Last Updated: April 2nd, 2026

By purchasing from, dropping off property with, or using services provided by The Retro Rummage Room, whether online or in-store, you agree to the following terms.

1. General Terms

We reserve the right to refuse service, cancel orders, limit quantities, or decline transactions in cases of suspected fraud, abusive conduct, pricing errors, inventory errors, or policy violations.

Customers are responsible for reviewing item descriptions, photos, compatibility notes, condition disclosures, and any item-specific terms before purchase.

Nothing in these terms is intended to waive any rights that cannot lawfully be waived under Minnesota law.

2. Sales of New, Pre-Owned, Vintage, and Collectible Items

Because we sell a mix of new, used, repaired, vintage, collectible, and one-of-a-kind items, return eligibility and warranty coverage may vary by item category and by any item-specific disclosure made at the time of sale.

2A. New Items

New items may be eligible for return if unopened, unused, complete, and in original packaging, subject to the return window and category rules below.

2B. Pre-Owned / Refurbished / Used Items

Pre-owned, refurbished, and used items may show cosmetic wear, age-related condition, prior repairs, replaced parts, or signs of use. These items are sold subject to the description provided at the time of sale.

Where a used item is sold on an “as is” or “with all faults” basis, that status will be disclosed conspicuously before sale.

2C. Vintage Toys, Boxed Collectibles, and As-Is Collectibles

Vintage toys, boxed collectibles, sealed collectibles, display pieces, and similar collector-oriented items are generally sold as collectible goods and may be non-returnable unless required by law or unless we materially misdescribed the item.

2D. Custom, Handmade, and Limited Edition Items

Custom-made, handmade, modified, restored-to-order, and limited-edition items are generally non-returnable unless they arrive damaged, defective, or materially different from the item description.

2E. Digital Goods

All sales of digital goods, codes, downloadable content, and digital files are final.

3. Return and Exchange Policy

Return Window

Return requests must be initiated within 14 calendar days of:

• the in-store purchase date, or
• the delivery date for shipped orders.

Return Conditions

To be eligible for return:

• proof of purchase is required;
• the item must be returned in the same condition in which it was sold;
• all included parts, accessories, inserts, manuals, and packaging must be returned when applicable.

Non-Returnable Items

Unless required by law or approved by management due to store error, the following are not returnable:

• opened or used items not reported as defective;
• vintage toys and boxed collectibles sold as-is;
• custom, handmade, altered, restored-to-order, or limited-edition items;
• digital goods, codes, or downloads;
• items damaged by misuse, improper installation, neglect, liquids, impacts, unauthorized repair, or modification after sale.

Defective Items

Items claimed to be defective must be reported promptly:

• games and smaller electronics: within 3 business days of receipt or purchase;
• consoles and accessories: within 14 calendar days of receipt or purchase.

We may test, inspect, or verify the claimed defect before approving an exchange, repair accommodation, or store credit.

Restocking Fee

Approved returns of non-defective items may be subject to a restocking fee of up to 15%, unless waived by management or prohibited by law.

Shipping charges are nonrefundable unless the return is due to our error.

4. Store Credit and Customer Accounts

Approved returns, approved adjustments, and certain service resolutions may be issued as store credit where permitted by law and where disclosed to the customer.

Store credit:

• may be tied to a customer account;
• may be required to be redeemed by the original customer;
• is not redeemable for cash except where required by law.

For in-store returns, we may require customer contact information and account creation or lookup in order to issue or track store credit accurately.

5. Repair Services and Service Authorization

By leaving an item with us for diagnosis, repair, restoration, modification, cleaning, board work, parts transfer, custom fabrication, or related service, you authorize us to inspect the item and perform the services you approve.

Estimates

If you request a written estimate and we agree to provide one, the estimate may include labor, materials, diagnosis, disassembly, and reassembly charges as applicable. Estimate fees, diagnostic fees, storage fees, and service call fees, if any, are separate from repair charges unless expressly stated otherwise.

Additional work outside the original estimate will not be performed without further authorization, except where necessary for safety, preservation of the item, or where immediate action is reasonably required to prevent further damage and communication is not reasonably possible.

Diagnostic and No-Repair Fees

Some repairs require time-consuming diagnosis, teardown, cleaning, testing, or board-level analysis. Diagnostic or bench fees may apply even if the item is ultimately declined for repair, deemed uneconomical to repair, or picked up unrepaired, provided those fees were disclosed in advance.

Parts and Replacement Components

Repairs may involve new, used, donor, reproduction, aftermarket, custom-fabricated, or customer-supplied parts unless otherwise agreed in writing. We do not guarantee cosmetic color match, OEM sourcing, or original manufacturer parts unless specifically promised.

Repair Outcomes

Electronic and vintage hardware repair carries inherent risk. Pre-existing corrosion, rust, prior repair damage, cracked traces, failing chips, battery damage, liquid damage, brittle plastics, aging components, and unknown prior modifications may affect outcomes. We do not guarantee that every item is repairable or that additional faults will not appear after service begins.

Limited Repair Warranty

Unless otherwise stated in writing, any repair warranty applies only to the specific labor performed and parts supplied by us, for the period stated on the invoice or service record. The repair warranty does not cover unrelated failures, customer misuse, accidental damage, shipping damage after pickup, power surges, battery leakage, software corruption, or further deterioration of age-sensitive components.

6. Customer Property, Pickup, Storage Fees, and Abandoned Items

Customers are responsible for picking up completed, declined, or unrepaired items promptly after notice that the item is ready for pickup or that no further work will be performed.

We may charge reasonable storage fees for items left after notice, provided those fees are disclosed. Storage fees, if charged, begin on the date stated in the service paperwork, estimate, invoice, posted notice, or direct communication to the customer.

If an item is not picked up after repeated notice, it may be treated as unclaimed or abandoned property as permitted by applicable Minnesota law. To the extent applicable, we may send notice to the customer’s last known address and/or contact information on file stating:

• the item remains unclaimed,
• any balance due,
• any storage fees due,
• the deadline to claim the property, and
• the consequences of failure to claim it.

If the item remains unclaimed after the applicable legal notice period and any applicable statutory requirements are satisfied, ownership may transfer, or the item may be sold, recycled, disposed of, or used to offset lawful charges, to the extent permitted by law.

Customers are responsible for keeping their contact information current. We are not responsible for failed notice caused by inaccurate or outdated customer information.

7. Replaced Parts

If you want replaced parts returned, you must request that before repair work begins. We may retain parts that must be returned under warranty or exchange programs, that are unsafe to return, or that must be kept for legal or evidentiary reasons.

8. Shipping and Delivery

Shipping dates, transit times, weights, and dimensions are estimates only. Risk of carrier delay, routing issues, or handling damage by a third-party carrier is outside our control. Insurance may be available at checkout or on request for eligible shipments.

Customers are responsible for verifying the shipping address before completing an order. We are not responsible for losses caused by an incorrect address provided by the customer.

9. Chargebacks, Fraud, and Order Abuse

Customers agree to contact us first to attempt resolution of any order or service issue before initiating a payment dispute where reasonably possible.

We retain photographs, condition notes, serial numbers, repair records, packing records, shipment records, customer communications, and transaction logs to respond to fraud, item-switch claims, false damage claims, and chargebacks. Fraudulent or abusive disputes may result in refusal of future service, cancellation of accounts, civil recovery efforts, and cooperation with payment processors, marketplaces, carriers, and law enforcement.

10. Pricing, Fees, and Tax

Displayed or quoted prices are subject to correction for obvious clerical, technical, or inventory errors. Sales tax is added where required. Mandatory fees, if any, will be disclosed as part of the transaction.

11. Limitation of Liability

To the maximum extent permitted by law, our liability for any claim relating to goods sold or services performed is limited to the amount actually paid for the item or service at issue. We are not liable for incidental, indirect, special, or consequential damages, including lost data, lost saves, loss of use, loss of business, sentimental value, or collector-market fluctuations, except where such limitation is prohibited by law.

12. Governing Law

These terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles.

13. Contact

The Retro Rummage Room
168 Lake St N, Suite 3
Forest Lake, MN 55025
support@retrorummageroom.com
(763) 888-GAME (4263)