/* Retro Repair Manager Styles - Enhanced */

form label {
  font-weight: bold;
  display: block;
  margin-top: 10px;
}

input[type="text"],
input[type="email"],
select,
textarea {
  width: 100%;
  padding: 6px 8px;
  margin-top: 6px;
  border-radius: 6px;
  border: 1px solid #444;
  background: #1a1a1a;
  color: #fff;
}

.rrr-ticket-header {
  padding: 24px;
  background: #111;
  border: 2px solid #00ffc3;
  margin-bottom: 25px;
  border-radius: 12px;
  text-align: center;
  color: #fff;
}

.rrr-ticket-header h2 {
  font-size: 2em;
  margin-bottom: 8px;
  color: #ffffff;
}

.rrr-status-tag {
  display: inline-block;
  background: #00ffc3;
  color: #000;
  padding: 4px 12px;
  font-weight: bold;
  border-radius: 999px;
  margin-top: 8px;
  border: 1px solid rgba(255,255,255,.18);
}
.rrr-status-tag.is-request{background:#2563eb;color:#fff;}
.rrr-status-tag.is-dropoff{background:#f59e0b;color:#111827;}
.rrr-status-tag.is-checked{background:#0d9488;color:#fff;}
.rrr-status-tag.is-queue{background:#7c3aed;color:#fff;}
.rrr-status-tag.is-diagnostics{background:#0284c7;color:#fff;}
.rrr-status-tag.is-waiting-customer{background:#ea580c;color:#fff;}
.rrr-status-tag.is-hold{background:#92400e;color:#fff;}
.rrr-status-tag.is-parts{background:#db2777;color:#fff;}
.rrr-status-tag.is-waiting-parts{background:#a16207;color:#fff;}
.rrr-status-tag.is-progress{background:#0891b2;color:#fff;}
.rrr-status-tag.is-ready{background:#16a34a;color:#fff;}
.rrr-status-tag.is-done{background:#15803d;color:#fff;}
.rrr-status-tag.is-cancelled{background:#dc2626;color:#fff;}

.rrr-updated {
  font-size: 0.95em;
  color: #bbb;
  margin-top: 6px;
}

.rrr-ticket-section {
  margin-bottom: 25px;
  padding: 18px 20px;
  background: #1c1c1c;
  border: 2px solid #00ffc3;
  border-radius: 12px;
}

.rrr-ticket-section h3 {
  color: #00ffc3;
  font-size: 1.25em;
  margin-bottom: 12px;
  border-bottom: 1px solid #00ffc3;
  padding-bottom: 6px;
}

.rrr-service-list {
  list-style: none;
  padding: 0;
  margin: 0;
}

.rrr-service-list li {
  background: #2b2b2b;
  border: 1px solid #444;
  margin-bottom: 8px;
  padding: 10px 14px;
  display: flex;
  justify-content: space-between;
  border-radius: 6px;
  color: #eee;
  font-size: 1em;
}

.rrr-service-name {
  font-weight: 500;
}

.rrr-service-price,
.rrr-price {
  color: #ff9f68 !important;
  font-weight: bold;
  margin-left: 10px;
}

.rrr-total-box {
  background: #fffbe6;
  border: 2px solid #f0c36d;
  padding: 20px;
  font-size: 1.25em;
  text-align: center;
  border-radius: 12px;
  color: #222;
}

.rrr-repair-timeline {
  list-style: none;
  padding-left: 0;
}

.rrr-repair-timeline li {
  margin-bottom: 10px;
  line-height: 1.6;
  color: #90f9d1;
}

.rrr-repair-timeline .rrr-author-name {
  color: #ffd36d;
  font-weight: bold;
}
input:-webkit-autofill,
input:-webkit-autofill:focus {
  -webkit-text-fill-color: #fff !important;
  background-color: #222 !important;
  transition: background-color 9999s ease-in-out 0s;
}
.rrr-confirmation {
  background: #111 !important;
  padding: 30px !important;
  border-radius: 12px !important;
  border: 2px solid #00ffc3 !important;
  box-shadow: 0 0 15px #00ffc3aa !important;
  color: #eee !important;
  font-family: 'Orbitron', sans-serif !important;
  max-width: 700px !important;
  margin: 40px auto !important;
}

.rrr-confirmation h2 {
  font-size: 1.8em !important;
  color: #ffffff !important;
  margin-bottom: 15px !important;
  text-shadow: 0 0 8px #00ff99 !important;
}

.rrr-confirmation p {
  font-size: 1em !important;
  line-height: 1.6 !important;
  margin-bottom: 12px !important;
}

.rrr-confirmation a {
  display: block !important;
  word-break: break-word !important;
  overflow-wrap: anywhere !important;
  white-space: normal !important;
  color: #00ffc3 !important;
  font-weight: bold !important;
  text-decoration: none !important;
}

.rrr-confirmation a:hover {
  text-decoration: underline !important;
  color: #ff69b4 !important;
}

.rrr-confirmation em {
  color: #f0c36d !important;
  font-style: italic !important;
  display: inline-block !important;
  margin-top: 6px !important;
}

.rrr-confirmation strong {
  color: #00ffc3 !important;
}

.rrr-confirmation p::before {
  content: '' !important;
  margin-right: 5px !important;
  display: inline-block !important;
}

.rrr-confirmation p:nth-of-type(4)::before {
  content: '📎' !important;
}

.rrr-confirmation p:nth-of-type(5)::before {
  content: '🔐' !important;
}

.rrr-confirmation p:nth-of-type(6)::before {
  content: '📞' !important;
}
@media (max-width: 768px) {
  .rrr-confirmation {
    width: 90% !important;
    padding: 20px !important;
  }
}
.rrr-track-form {
  text-align: center !important;
  margin: 30px auto !important;
  max-width: 400px !important;
}

.rrr-track-form input[type="number"] {
  padding: 10px !important;
  font-size: 16px !important;
  width: 100% !important;
  margin-top: 10px !important;
  border: 2px solid #00ffc3 !important;
  background: #000 !important;
  color: #fff !important;
  border-radius: 8px !important;
  box-shadow: 0 0 8px #00ffc3aa !important;
}

.rrr-track-form button {
  margin-top: 12px !important;
  padding: 10px 20px !important;
  font-weight: bold !important;
  border: none !important;
  background: #00ffc3 !important;
  color: #000 !important;
  border-radius: 8px !important;
  cursor: pointer !important;
  transition: all 0.3s ease !important;
}

.rrr-track-form button:hover {
  background: #ff69b4 !important;
  color: #fff !important;
  box-shadow: 0 0 10px #ff69b4aa !important;
}
/* Fix Select2 dropdown colors for dark mode */
/* Base dropdown look */
.select2-container--default .select2-results > .select2-results__options {
  background-color: #1e1e1e;
  color: #ffffff;
  border: 1px solid #00ffc3;
  font-family: inherit;
  font-size: 1rem;
}

/* Highlighted option */
.select2-container--default .select2-results__option--highlighted[aria-selected] {
  background-color: #00ffc3;
  color: #000000;
}

/* Main selection box */
.select2-container--default .select2-selection--single {
  background-color: #1e1e1e;
  color: #ffffff;
  border: 1px solid #00ffc3;
  height: 48px;
  display: flex;
  align-items: center;
  font-size: 1rem;
}

/* Placeholder style */
.select2-container--default .select2-selection--single .select2-selection__placeholder {
  color: #aaaaaa;
  font-style: italic;
}

/* Selected text inside box */
.select2-container--default .select2-selection--single .select2-selection__rendered {
  color: #ffffff;
  padding-left: 12px;
  line-height: 48px;
}

/* Dropdown arrow */
.select2-container--default .select2-selection--single .select2-selection__arrow {
  height: 48px;
  right: 8px;
}

/* Clear (X) button */
.select2-container--default .select2-selection--single .select2-selection__clear {
  color: #ff4444;
  font-size: 1.2rem;
  margin-right: 30px; /* spacing from arrow */
  cursor: pointer;
}

/* Group labels (optgroups) */
.select2-container--default .select2-results__group {
  color: #00ffc3;
  font-weight: bold;
  padding: 6px 12px;
}
/* Improve spacing and visibility of 'Other Device' input prompt */
#custom_device_input {
  margin-top: 1.5em;
  padding: 1.25em 1em;
  border: 2px dashed #00ffc3;
  background-color: #121212;
  border-radius: 8px;
  animation: fadeIn 0.3s ease-out;
  box-shadow: 0 0 12px #00ffc344;
}

#custom_device_input label {
  font-size: 1.05em;
  margin-bottom: 0.6em;
  text-shadow: 0 0 3px #00ffc3aa;
}

#custom_device_input input[type="text"] {
  font-size: 1.05em;
  padding: 12px;
  box-shadow: inset 0 0 5px #00ffc322;
}

/* Subtle entrance animation */
@keyframes fadeIn {
  from { opacity: 0; transform: translateY(5px); }
  to { opacity: 1; transform: translateY(0); }
}
.select2-results__option--other {
  font-style: italic;
  background-color: #111;
  color: #00ffc3;
  border-top: 1px solid #00ffc3;
  margin-top: 6px;
}
.rrr-customer-tickets ul {
  padding-left: 0 !important;
  list-style: none !important;
  margin: 0 !important;
}

.rrr-ticket-item {
  display: flex !important;
  justify-content: space-between !important;
  align-items: center !important;
  padding: 20px !important;
  margin-bottom: 20px !important;
  border-radius: 14px !important;
  box-shadow: 0 0 12px rgba(0, 255, 195, 0.15) !important;
  color: #fff !important;
  position: relative !important;
  transition: background 0.3s ease, box-shadow 0.3s ease !important;
}

/* Ticket background by status */
.rrr-ticket-item[data-status="Customer Request"] { background:#1a1a1a !important; border-left:5px solid #2563eb !important; }
.rrr-ticket-item[data-status="Awaiting Drop-Off"] { background:#1a1a1a !important; border-left:5px solid #f59e0b !important; }
.rrr-ticket-item[data-status="Checked In"] { background:#1a1a1a !important; border-left:5px solid #0d9488 !important; }
.rrr-ticket-item[data-status="In Queue"] { background:#1a1a1a !important; border-left:5px solid #7c3aed !important; }
.rrr-ticket-item[data-status="Diagnostics"] { background:#1a1a1a !important; border-left:5px solid #0284c7 !important; }
.rrr-ticket-item[data-status="Waiting for Customer"] { background:#1a1a1a !important; border-left:5px solid #ea580c !important; }
.rrr-ticket-item[data-status="On Hold"] { background:#1a1a1a !important; border-left:5px solid #92400e !important; }
.rrr-ticket-item[data-status="Parts Ordered"] { background:#1a1a1a !important; border-left:5px solid #db2777 !important; }
.rrr-ticket-item[data-status="Waiting on Parts"] { background:#1a1a1a !important; border-left:5px solid #a16207 !important; }
.rrr-ticket-item[data-status="In Progress"] { background:#1a1a1a !important; border-left:5px solid #0891b2 !important; }
.rrr-ticket-item[data-status="Ready for Pickup"] { background:#1a1a1a !important; border-left:5px solid #16a34a !important; }
.rrr-ticket-item[data-status="Ready for Pickup"]::before {
  content:"" !important; position:absolute !important; top:0; left:0; width:5px; height:100%;
  background-color:#16a34a; box-shadow:var(--rrr-glow-shadow, 0 0 12px #16a34a) !important; transition:box-shadow .3s ease;
}
.rrr-ticket-item[data-status="Completed"] { background:#1a1a1a !important; border-left:5px solid #15803d !important; }
.rrr-ticket-item[data-status="Cancelled"] { background:#1a1a1a !important; border-left:5px solid #dc2626 !important; }

.rrr-ticket-item {
  box-shadow: none !important; /* baseline for JS to override */
}

.rrr-ticket-info {
  flex-grow: 1 !important;
  font-size: 0.95rem !important;
  line-height: 1.6 !important;
}

.rrr-ticket-button {
  flex-shrink: 0 !important;
  margin-left: 30px !important;
}
.rrr-btn-link {
  color: #00ffc3 !important;
  font-weight: bold !important;
  font-size: 1rem !important;
  text-decoration: none !important;
  position: relative !important;
  padding: 6px 0 !important;
  transition: color 0.3s ease !important;
  border-bottom: 2px solid transparent !important;
}

.rrr-btn-link::after {
  content: '';
  position: absolute;
  left: 0;
  bottom: -2px;
  width: 0%;
  height: 2px;
  background-color: #00ffc3;
  transition: width 0.3s ease;
}

.rrr-btn-link:hover::after {
  width: 100% !important;
}

.rrr-btn-link:hover {
  color: #0fffe0 !important;
}
.rrr-ticket-controls select {
  background-color: #111 !important;
  color: #00ffc3 !important;
  border: 2px solid #00ffc3 !important;
  border-radius: 8px !important;
  padding: 10px 14px !important;
  font-size: 1rem !important;
  font-weight: bold !important;
  appearance: none !important;
  -webkit-appearance: none !important;
  -moz-appearance: none !important;
  outline: none !important;
  box-shadow: 0 0 8px rgba(0, 255, 195, 0.2) !important;
  transition: all 0.2s ease-in-out;
  margin-right: 10px;
}

.rrr-ticket-controls label {
  display: inline-block;
  margin-bottom: 10px;
  margin-right: 20px;
  color: #ffffff !important;
  font-weight: 600;
  font-size: 0.95rem;
}
.rrr-ticket-header-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 15px;
}

.rrr-ticket-title {
  font-size: 1.5rem;
  font-weight: bold;
  color: #fff;
  margin: 0;
}

.rrr-ticket-controls label {
  display: inline-block;
  color: #fff !important;
}

.rrr-terminal-msg {
  font-family: 'Courier New', monospace;
  color: #0f0; /* retro green */
  background: #000;
  padding: 10px;
  display: inline-block;
}

.rrr-blink {
  animation: blink 1s steps(2, start) infinite;
}

@keyframes blink {
  to {
    visibility: hidden;
  }
}

#rrr_service_container {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 12px 18px;
  margin-top: 1rem;
}

.rrr_service_option {
  display: flex;
  align-items: center;
  background-color: #1e1e1e; /* dark background for contrast */
  color: #00ffc3; /* your theme's neon green */
  border: 1px solid #00ffc3;
  border-radius: 8px;
  padding: 10px 12px;
  font-family: 'Courier New', monospace;
  font-size: 14px;
  font-weight: 500;
  transition: background-color 0.3s, color 0.3s;
}

.rrr_service_option:hover {
  background-color: #00ffc3;
  color: #000;
}

.rrr_service_option input[type="checkbox"] {
  margin-right: 10px;
  transform: scale(1.2);
}

/* v1.8 modern repair intake */
.rrr-modern-repair-form{max-width:980px;margin:0 auto;color:#f5f5f7}
.rrr-modern-card,.rrr-modern-item,.rrr-modern-ticket-item{background:rgba(24,26,32,.96);border:1px solid rgba(0,255,200,.28);border-radius:18px;padding:20px;margin:18px 0;box-shadow:0 10px 30px rgba(0,0,0,.25)}
.rrr-modern-card h3{margin-top:0;color:#fff}.rrr-modern-heading-row{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;flex-wrap:wrap}.rrr-modern-heading-row p{margin:.25rem 0 0;color:#c8cbd3}
.rrr-modern-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px}.rrr-modern-repair-form label{display:block;font-weight:700;color:#fff;margin:10px 0}.rrr-modern-repair-form input,.rrr-modern-repair-form select,.rrr-modern-repair-form textarea{width:100%;box-sizing:border-box;margin-top:6px;border:1px solid rgba(0,255,200,.45);border-radius:10px;background:#101116;color:#fff;padding:11px 12px}.rrr-modern-item-title{font-weight:800;color:#00ffc8;margin-bottom:12px}.rrr-modern-services{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:8px;margin-top:8px}.rrr-modern-service{align-items:center;gap:8px;border:1px solid rgba(255,255,255,.12);border-radius:10px;padding:9px 10px;background:rgba(255,255,255,.04);font-weight:600!important}.rrr-modern-service input{width:auto;margin:0}.rrr-modern-no-services{color:#c8cbd3;font-style:italic;grid-column:1/-1}.rrr-modern-add-item,.rrr-modern-remove-item,.rrr-modern-submit{border:0;border-radius:999px;padding:11px 18px;font-weight:800;cursor:pointer}.rrr-modern-add-item{background:#00ffc8;color:#111}.rrr-modern-remove-item{background:#3a1d28;color:#ff9bdc;margin-top:10px}.rrr-modern-submit{background:#ff4fd8;color:#111;font-size:1rem;margin:14px 0 30px}.rrr-modern-ticket-items{display:grid;gap:14px}.rrr-modern-ticket-item h4{margin-top:0;color:#00ffc8}.rrr-modern-timeline li{display:block!important;padding:12px!important;border-bottom:1px solid rgba(255,255,255,.12)}
@media (max-width:640px){.rrr-modern-card,.rrr-modern-item{padding:15px}.rrr-modern-heading-row{display:block}.rrr-modern-add-item{margin-top:10px;width:100%}}

/* v2.0 guided repair intake */
.rrr-guided-repair-form{
    --rrr-bg:#181a20;
    --rrr-card:#23242d;
    --rrr-card-soft:rgba(255,255,255,.045);
    --rrr-border:rgba(255,255,255,.12);
    --rrr-text:#f5f5f7;
    --rrr-muted:#b9bfca;
    --rrr-teal:#00ffc8;
    --rrr-pink:#ff4fd8;
    --rrr-yellow:#ffe600;
    max-width:980px;
    margin:0 auto;
    color:var(--rrr-text);
}
.rrr-guided-repair-form *{box-sizing:border-box;}
.rrr-intake-hero{
    position:relative;
    overflow:hidden;
    padding:34px;
    border:1px solid var(--rrr-border);
    border-radius:28px;
    background:
        radial-gradient(circle at top right, rgba(255,79,216,.20), transparent 36%),
        radial-gradient(circle at bottom left, rgba(0,255,200,.17), transparent 42%),
        linear-gradient(135deg,#181a20,#23242d);
    box-shadow:0 22px 55px rgba(0,0,0,.28);
    margin-bottom:22px;
}
.rrr-intake-kicker{
    display:inline-flex;
    padding:7px 12px;
    border-radius:999px;
    color:#08110f;
    background:var(--rrr-teal);
    font-weight:800;
    letter-spacing:.08em;
    text-transform:uppercase;
    font-size:12px;
    margin-bottom:14px;
}
.rrr-intake-hero h2{
    margin:0 0 10px;
    color:#fff;
    font-size:clamp(28px,4vw,46px);
    line-height:1.03;
    letter-spacing:-.035em;
}
.rrr-intake-hero p{
    max-width:720px;
    margin:0;
    color:var(--rrr-muted);
    font-size:17px;
    line-height:1.6;
}
.rrr-intake-steps{
    display:flex;
    flex-wrap:wrap;
    gap:10px;
    margin-top:22px;
}
.rrr-intake-steps span{
    border:1px solid rgba(0,255,200,.35);
    background:rgba(0,255,200,.08);
    color:#eafffb;
    border-radius:999px;
    padding:8px 12px;
    font-size:13px;
    font-weight:700;
}
.rrr-guided-repair-form .rrr-modern-card{
    padding:24px;
    border-radius:22px;
    border:1px solid var(--rrr-border);
    background:linear-gradient(180deg,rgba(35,36,45,.96),rgba(24,26,32,.94));
    box-shadow:0 12px 34px rgba(0,0,0,.20);
    margin-bottom:18px;
}
.rrr-section-title{
    display:flex;
    align-items:flex-start;
    gap:13px;
    margin-bottom:18px;
}
.rrr-section-title h3{margin:0;color:#fff;font-size:22px;}
.rrr-section-title p{margin:4px 0 0;color:var(--rrr-muted);}
.rrr-step-badge{
    width:34px;
    height:34px;
    display:inline-flex;
    align-items:center;
    justify-content:center;
    flex:0 0 34px;
    border-radius:12px;
    background:linear-gradient(135deg,var(--rrr-teal),#77ffe6);
    color:#07110f;
    font-weight:900;
    box-shadow:0 0 0 4px rgba(0,255,200,.11);
}
.rrr-guided-repair-form .rrr-modern-heading-row{
    display:flex;
    align-items:flex-start;
    justify-content:space-between;
    gap:18px;
    margin-bottom:18px;
}
.rrr-modern-add-item,
.rrr-modern-remove-item,
.rrr-modern-submit{
    appearance:none;
    border:0;
    border-radius:999px;
    font-weight:800;
    cursor:pointer;
    transition:transform .15s ease, box-shadow .15s ease, opacity .15s ease;
}
.rrr-modern-add-item{
    padding:11px 16px;
    background:rgba(255,79,216,.12);
    color:#ffd8f8;
    border:1px solid rgba(255,79,216,.35);
    white-space:nowrap;
}
.rrr-modern-remove-item{
    padding:9px 13px;
    background:rgba(255,255,255,.07);
    color:#fff;
    border:1px solid var(--rrr-border);
    margin-top:12px;
}
.rrr-modern-add-item:hover,
.rrr-modern-remove-item:hover,
.rrr-modern-submit:hover{transform:translateY(-1px);}
.rrr-guided-item{
    position:relative;
    padding:22px;
    border-radius:20px;
    border:1px solid rgba(255,255,255,.13);
    background:rgba(255,255,255,.045);
    margin-bottom:18px;
}
.rrr-modern-item-title{
    display:inline-flex;
    align-items:center;
    gap:8px;
    margin-bottom:16px;
    padding:6px 11px;
    border-radius:999px;
    color:#08110f;
    background:var(--rrr-yellow);
    font-weight:900;
    font-size:13px;
}
.rrr-device-selected .rrr-modern-item-title{background:var(--rrr-teal);}
.rrr-guided-repair-form label{
    display:block;
    color:#fff;
    font-weight:800;
    margin-bottom:14px;
}
.rrr-guided-repair-form input,
.rrr-guided-repair-form select,
.rrr-guided-repair-form textarea{
    width:100%;
    margin-top:7px;
    border-radius:14px;
    border:1px solid rgba(255,255,255,.15);
    background:#11131a;
    color:#fff;
    padding:13px 14px;
    outline:none;
    font:inherit;
    font-weight:500;
}
.rrr-guided-repair-form input:focus,
.rrr-guided-repair-form select:focus,
.rrr-guided-repair-form textarea:focus{
    border-color:var(--rrr-teal);
    box-shadow:0 0 0 4px rgba(0,255,200,.12);
}
.rrr-guided-repair-form input::placeholder,
.rrr-guided-repair-form textarea::placeholder{color:#7f8796;}
.rrr-modern-grid,
.rrr-question-grid{
    display:grid;
    grid-template-columns:repeat(2,minmax(0,1fr));
    gap:16px;
}
.rrr-contact-card .rrr-modern-grid{grid-template-columns:repeat(3,minmax(0,1fr));}
.rrr-device-search-wrap{position:relative;margin-bottom:16px;}
.rrr-device-results{
    position:absolute;
    z-index:30;
    top:100%;
    left:0;
    right:0;
    margin-top:8px;
    border-radius:16px;
    overflow:hidden;
    background:#101219;
    border:1px solid rgba(0,255,200,.25);
    box-shadow:0 18px 40px rgba(0,0,0,.45);
}
.rrr-device-result{
    display:flex;
    align-items:center;
    justify-content:space-between;
    gap:14px;
    width:100%;
    padding:12px 14px;
    border:0;
    border-bottom:1px solid rgba(255,255,255,.08);
    background:transparent;
    color:#fff;
    text-align:left;
    cursor:pointer;
}
.rrr-device-result:hover{background:rgba(0,255,200,.10);}
.rrr-device-result span{color:var(--rrr-muted);font-size:12px;}
.rrr-device-result-other{background:rgba(255,79,216,.09);}
.rrr-field-help,
.rrr-label-muted{
    color:var(--rrr-muted);
    font-weight:500;
    font-size:13px;
}
.rrr-field-help{margin:-4px 0 0;}
.rrr-label-muted{display:block;margin-top:2px;}
.rrr-submit-panel{
    display:flex;
    align-items:center;
    justify-content:space-between;
    gap:18px;
    padding:22px 24px;
    border-radius:22px;
    border:1px solid rgba(0,255,200,.25);
    background:linear-gradient(135deg,rgba(0,255,200,.12),rgba(255,79,216,.10));
    margin-top:18px;
}
.rrr-submit-panel strong{color:#fff;font-size:18px;}
.rrr-submit-panel p{margin:4px 0 0;color:var(--rrr-muted);}
.rrr-modern-submit{
    padding:14px 22px;
    background:var(--rrr-teal);
    color:#07110f;
    box-shadow:0 12px 28px rgba(0,255,200,.20);
    white-space:nowrap;
}
@media (max-width:760px){
    .rrr-intake-hero{padding:24px;}
    .rrr-modern-grid,
    .rrr-question-grid,
    .rrr-contact-card .rrr-modern-grid{grid-template-columns:1fr;}
    .rrr-guided-repair-form .rrr-modern-heading-row,
    .rrr-submit-panel{display:block;}
    .rrr-modern-add-item,
    .rrr-modern-submit{width:100%;margin-top:14px;}
    .rrr-device-result{display:block;}
    .rrr-device-result span{display:block;margin-top:3px;}
}

/* v2.2 customer intake polish */
.rrr-pro-intake-form{
    --rrr-bg:#181a20;
    --rrr-panel:#23242d;
    --rrr-panel-soft:rgba(255,255,255,.055);
    --rrr-text:#f5f5f7;
    --rrr-muted:#aeb4c3;
    --rrr-teal:#00ffc8;
    --rrr-pink:#ff4fd8;
    --rrr-yellow:#ffe600;
    max-width:1040px;
    margin:0 auto;
    color:var(--rrr-text);
}
.rrr-pro-intake-hero{
    display:grid;
    grid-template-columns:minmax(0,1fr) 290px;
    gap:22px;
    padding:34px;
    border-radius:30px;
    margin:0 0 22px;
    background:
        radial-gradient(circle at 15% 10%,rgba(0,255,200,.24),transparent 34%),
        radial-gradient(circle at 88% 8%,rgba(255,79,216,.18),transparent 36%),
        linear-gradient(145deg,#20222c,#101119 82%);
    border:1px solid rgba(255,255,255,.12);
    box-shadow:0 24px 60px rgba(0,0,0,.30);
    overflow:hidden;
    position:relative;
}
.rrr-pro-intake-hero:after{
    content:"";
    position:absolute;
    inset:auto -80px -120px auto;
    width:260px;
    height:260px;
    border-radius:999px;
    background:rgba(0,255,200,.10);
    filter:blur(4px);
}
.rrr-pro-hero-copy,
.rrr-pro-hero-panel{position:relative;z-index:1;}
.rrr-pro-intake-hero h2{
    margin:0 0 12px;
    color:#fff;
    font-size:clamp(30px,4vw,52px);
    line-height:.98;
    letter-spacing:-.045em;
    max-width:720px;
}
.rrr-pro-intake-hero p{color:var(--rrr-muted);font-size:17px;line-height:1.65;max-width:760px;}
.rrr-pro-hero-panel{
    align-self:end;
    padding:18px;
    border-radius:22px;
    background:rgba(0,0,0,.22);
    border:1px solid rgba(0,255,200,.24);
}
.rrr-pro-hero-panel strong{display:block;color:#fff;font-size:18px;margin-bottom:5px;}
.rrr-pro-hero-panel p{font-size:14px;margin:0;}
.rrr-pro-path{display:flex;gap:10px;flex-wrap:wrap;margin-top:22px;}
.rrr-pro-path span{
    display:inline-flex;
    align-items:center;
    gap:8px;
    padding:8px 12px;
    border-radius:999px;
    background:rgba(255,255,255,.08);
    border:1px solid rgba(255,255,255,.12);
    color:#fff;
    font-weight:800;
    font-size:13px;
}
.rrr-pro-path strong{
    width:22px;
    height:22px;
    border-radius:999px;
    display:inline-flex;
    align-items:center;
    justify-content:center;
    background:var(--rrr-teal);
    color:#09110f;
    font-size:12px;
}
.rrr-pro-card{
    padding:26px;
    border-radius:26px;
    border:1px solid rgba(255,255,255,.12);
    background:linear-gradient(180deg,rgba(35,36,45,.98),rgba(24,26,32,.96));
    box-shadow:0 14px 38px rgba(0,0,0,.20);
    margin-bottom:20px;
}
.rrr-pro-contact-grid{grid-template-columns:repeat(3,minmax(0,1fr));}
.rrr-pro-contact-grid label:nth-last-child(-n+2){grid-column:span 1;}
.rrr-pro-heading-row{border-bottom:1px solid rgba(255,255,255,.10);padding-bottom:18px;}
.rrr-pro-device-item{
    background:linear-gradient(180deg,rgba(255,255,255,.07),rgba(255,255,255,.035));
    border-color:rgba(0,255,200,.16);
}
.rrr-pro-question-block{
    padding:18px;
    border-radius:18px;
    background:rgba(0,0,0,.18);
    border:1px solid rgba(255,255,255,.10);
    margin:16px 0;
}
.rrr-pro-question-block h4{
    margin:0 0 14px;
    color:#fff;
    font-size:17px;
}
.rrr-pro-details{
    border:1px solid rgba(255,255,255,.12);
    border-radius:18px;
    padding:0;
    margin-top:14px;
    overflow:hidden;
    background:rgba(255,255,255,.035);
}
.rrr-pro-details summary{
    cursor:pointer;
    padding:14px 16px;
    color:#fff;
    font-weight:900;
    list-style:none;
}
.rrr-pro-details summary::-webkit-details-marker{display:none;}
.rrr-pro-details summary:before{content:"+";display:inline-flex;width:22px;height:22px;align-items:center;justify-content:center;margin-right:9px;border-radius:999px;background:rgba(0,255,200,.14);color:var(--rrr-teal);}
.rrr-pro-details[open] summary:before{content:"–";}
.rrr-pro-details[open]{padding-bottom:16px;}
.rrr-pro-details[open] > *:not(summary){margin-left:16px;margin-right:16px;}
.rrr-pro-submit-panel{
    position:sticky;
    bottom:16px;
    z-index:20;
    backdrop-filter:blur(16px);
    box-shadow:0 18px 50px rgba(0,0,0,.35);
}
.rrr-request-instructions{border-color:rgba(255,230,0,.45)!important;background:rgba(255,230,0,.08)!important;}
.rrr-status-pill.is-request,
.rrr-status-pill.is-new,
.rrr-status-tag{box-shadow:0 0 0 3px rgba(0,255,200,.10);}
@media (max-width:900px){
    .rrr-pro-intake-hero{grid-template-columns:1fr;padding:26px;}
    .rrr-pro-contact-grid{grid-template-columns:1fr;}
    .rrr-pro-submit-panel{position:static;}
}
@media (max-width:600px){
    .rrr-pro-card{padding:20px;border-radius:22px;}
    .rrr-pro-intake-hero h2{font-size:34px;}
    .rrr-pro-path span{width:100%;}
}

/* v2.5.3 required-field validation polish */
.rrr-modern-repair-form .rrr-field-invalid {
  border-color: #ff4fd8 !important;
  box-shadow: 0 0 0 3px rgba(255, 79, 216, 0.18) !important;
}
.rrr-modern-repair-form .rrr-field-error {
  margin-top: 7px;
  color: #ffd166;
  font-size: 0.88rem;
  font-weight: 800;
  line-height: 1.35;
}
.rrr-modern-repair-form input:required,
.rrr-modern-repair-form select:required,
.rrr-modern-repair-form textarea:required {
  scroll-margin-top: 120px;
}

/* v2.5.19 - Customer-facing full repair report polish. URL behavior is unchanged. */
.rrr-public-ticket-shell,
.rrr-public-ticket-shell * {
    box-sizing: border-box;
}

.rrr-public-ticket-shell {
    --rrr-bg: #0b0c10;
    --rrr-panel: #181a20;
    --rrr-panel-2: #23242d;
    --rrr-text: #f5f5f7;
    --rrr-muted: #aeb4c0;
    --rrr-teal: #00ffc8;
    --rrr-pink: #ff4fd8;
    --rrr-yellow: #ffe600;
    max-width: 960px;
    margin: 30px auto;
    padding: 26px;
    color: var(--rrr-text);
    border: 1px solid rgba(0, 255, 200, 0.24);
    border-radius: 24px;
    background:
        radial-gradient(circle at top left, rgba(0, 255, 200, 0.18), transparent 34%),
        radial-gradient(circle at bottom right, rgba(255, 79, 216, 0.13), transparent 32%),
        linear-gradient(145deg, #101118, #181a20 62%, #101118);
    box-shadow: 0 24px 70px rgba(0,0,0,.32), inset 0 0 0 1px rgba(255,255,255,.035);
}

.rrr-public-ticket-hero {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 22px;
    padding: 6px 4px 22px;
}

.rrr-public-kicker,
.rrr-public-section-head span,
.rrr-public-message > span,
.rrr-public-info-tile span,
.rrr-public-service-list li span {
    color: var(--rrr-teal);
    font-size: 12px;
    font-weight: 900;
    letter-spacing: .12em;
    text-transform: uppercase;
}

.rrr-public-ticket-titleblock h2 {
    margin: 6px 0 10px;
    color: #fff;
    font-size: clamp(30px, 4vw, 48px);
    line-height: 1;
    letter-spacing: -.04em;
}

.rrr-public-ticket-titleblock p,
.rrr-public-disclaimer,
.rrr-public-message p,
.rrr-public-item-card p,
.rrr-public-note-body,
.rrr-public-timeline p,
.rrr-public-status-wrap small {
    color: #d2d6df;
    line-height: 1.55;
}

.rrr-public-status-wrap {
    display: grid;
    gap: 8px;
    justify-items: end;
    min-width: 210px;
}

.rrr-public-status.rrr-status-tag {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 38px;
    padding: 9px 14px;
    border-radius: 999px;
    font-weight: 900;
    color: #101118 !important;
    background: linear-gradient(135deg, var(--rrr-teal), #7dffe8) !important;
    border: 1px solid rgba(0,255,200,.85);
}

.rrr-public-ticket-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 12px;
    margin-bottom: 16px;
}

.rrr-public-info-tile,
.rrr-public-section,
.rrr-public-message {
    background: rgba(11, 12, 16, .76);
    border: 1px solid rgba(255,255,255,.12);
    border-radius: 18px;
    box-shadow: inset 0 0 0 1px rgba(255,255,255,.03);
}

.rrr-public-info-tile {
    padding: 16px;
}

.rrr-public-info-tile strong {
    display: block;
    margin-top: 6px;
    color: #fff;
    font-size: 18px;
}

.rrr-public-message {
    padding: 18px;
    margin: 16px 0;
    border-left: 4px solid var(--rrr-teal);
}

.rrr-public-message h3 {
    margin: 7px 0 6px;
    color: #fff;
    font-size: 20px;
}

.rrr-public-alert {
    border-left-color: var(--rrr-yellow);
    background: rgba(255, 230, 0, .08);
}

.rrr-public-next-step a {
    display: inline-flex;
    margin-top: 8px;
    padding: 10px 14px;
    border-radius: 12px;
    color: #101118 !important;
    background: var(--rrr-teal);
    font-weight: 900;
    text-decoration: none !important;
}

.rrr-public-section {
    padding: 20px;
    margin-top: 16px;
}

.rrr-public-section-head {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 14px;
    padding-bottom: 12px;
    border-bottom: 1px solid rgba(255,255,255,.1);
}

.rrr-public-section-head h3 {
    margin: 0;
    color: #fff;
    font-size: 22px;
}

.rrr-public-item-list {
    display: grid;
    gap: 12px;
}

.rrr-public-item-card {
    padding: 16px;
    border: 1px solid rgba(255,255,255,.1);
    border-radius: 16px;
    background: rgba(255,255,255,.045);
}

.rrr-public-item-card-head {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
    margin-bottom: 10px;
}

.rrr-public-item-card-head span {
    display: inline-flex;
    padding: 6px 10px;
    border-radius: 999px;
    background: rgba(0,255,200,.12);
    color: var(--rrr-teal);
    font-size: 12px;
    font-weight: 900;
}

.rrr-public-item-card h4 {
    margin: 0;
    color: #fff;
    font-size: 20px;
}

.rrr-public-item-meta {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    margin: 10px 0;
}

.rrr-public-item-meta span {
    display: inline-flex;
    gap: 6px;
    align-items: center;
    padding: 7px 10px;
    border-radius: 999px;
    background: rgba(0,0,0,.24);
    border: 1px solid rgba(255,255,255,.1);
    color: #d7dbe4;
    font-size: 13px;
}

.rrr-public-item-meta b {
    color: var(--rrr-teal);
}

.rrr-public-note-body {
    padding: 14px;
    border-radius: 14px;
    background: rgba(0,0,0,.22);
}

.rrr-public-service-list,
.rrr-public-timeline {
    list-style: none;
    margin: 0;
    padding: 0;
    display: grid;
    gap: 10px;
}

.rrr-public-service-list li {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 14px;
    border-radius: 14px;
    background: rgba(255,255,255,.045);
    border: 1px solid rgba(255,255,255,.1);
}

.rrr-public-service-list strong,
.rrr-public-service-list b {
    color: #fff;
}

.rrr-public-total {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-top: 14px;
    padding: 16px;
    border-radius: 16px;
    background: linear-gradient(135deg, rgba(0,255,200,.18), rgba(255,79,216,.12));
    border: 1px solid rgba(0,255,200,.28);
}

.rrr-public-total span {
    color: var(--rrr-teal);
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: .08em;
    font-size: 12px;
}

.rrr-public-total strong {
    color: #fff;
    font-size: 24px;
}

.rrr-public-timeline li {
    position: relative;
    padding: 14px 14px 14px 42px;
    border-radius: 14px;
    background: rgba(255,255,255,.045);
    border: 1px solid rgba(255,255,255,.1);
}

.rrr-public-timeline li::before {
    content: "";
    position: absolute;
    left: 15px;
    top: 18px;
    width: 11px;
    height: 11px;
    border-radius: 999px;
    background: var(--rrr-teal);
    box-shadow: 0 0 0 5px rgba(0,255,200,.12);
}

.rrr-public-timeline time {
    display: block;
    color: var(--rrr-teal);
    font-size: 12px;
    font-weight: 900;
    margin-bottom: 4px;
}

.rrr-public-ticket-empty {
    max-width: 680px;
}

.rrr-public-ticket-card {
    background: rgba(11, 12, 16, .76);
    border: 1px solid rgba(255,255,255,.12);
    border-radius: 18px;
    padding: 24px;
}

@media (max-width: 720px) {
    .rrr-public-ticket-shell { padding: 18px; margin: 18px auto; }
    .rrr-public-ticket-hero { display: block; }
    .rrr-public-status-wrap { justify-items: start; margin-top: 16px; }
    .rrr-public-ticket-grid { grid-template-columns: 1fr; }
    .rrr-public-section-head { display: block; }
    .rrr-public-service-list li,
    .rrr-public-total { align-items: flex-start; flex-direction: column; }
}

/* v2.5.20 - make the full report opened from Unified Tracker feel like the same verified portal. */
.rrr-public-ticket-portal {
    position: relative;
    overflow: hidden;
    max-width: 960px;
    border-radius: 24px;
}

.rrr-public-ticket-portal::before {
    content: "";
    position: absolute;
    inset: 0;
    pointer-events: none;
    background: linear-gradient(90deg, transparent, rgba(255,255,255,.035), transparent);
    transform: translateX(-70%);
    animation: rrrPublicSheen 7s ease-in-out infinite;
}

.rrr-public-ticket-portal > * {
    position: relative;
    z-index: 1;
}

.rrr-public-portal-brandbar {
    text-align: center;
    padding: 8px 10px 18px;
}

.rrr-public-portal-brandbar .rrr-public-kicker {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 8px;
}

.rrr-public-portal-brandbar .rrr-public-kicker::before,
.rrr-public-portal-brandbar .rrr-public-kicker::after {
    content: "";
    width: 22px;
    height: 1px;
    background: currentColor;
    opacity: .65;
}

.rrr-public-portal-brandbar h2 {
    margin: 0;
    color: #fff;
    font-size: clamp(28px, 4vw, 44px);
    line-height: 1;
    letter-spacing: -.04em;
}

.rrr-public-portal-brandbar p {
    max-width: 650px;
    margin: 12px auto 0;
    color: #d2d6df;
    font-size: 15px;
    line-height: 1.55;
}

.rrr-public-flow {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 10px;
    margin: 0 0 18px;
}

.rrr-public-flow span {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    min-height: 42px;
    padding: 9px 12px;
    border-radius: 999px;
    border: 1px solid rgba(255,255,255,.1);
    color: #b8beca;
    background: rgba(255,255,255,.045);
    font-size: 13px;
    font-weight: 900;
}

.rrr-public-flow b {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 23px;
    height: 23px;
    border-radius: 999px;
    background: rgba(255,255,255,.1);
    color: #fff;
    font-size: 12px;
}

.rrr-public-flow .is-active {
    color: #11131a;
    background: linear-gradient(135deg, var(--rrr-teal), #7dffe8);
    border-color: rgba(0,255,200,.85);
    box-shadow: 0 0 0 4px rgba(0,255,200,.08);
}

.rrr-public-flow .is-active b {
    background: rgba(0,0,0,.15);
    color: #11131a;
}

.rrr-public-ticket-portal .rrr-public-ticket-hero {
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 18px;
    align-items: start;
    padding: 18px;
    margin-bottom: 16px;
    border-radius: 18px;
    background: radial-gradient(circle at top left, rgba(0,255,200,.13), transparent 42%), rgba(255,255,255,.052);
    border: 1px solid rgba(255,255,255,.12);
}

.rrr-public-ticket-portal .rrr-public-ticket-titleblock h2 {
    font-size: clamp(26px, 3vw, 38px);
}

.rrr-public-ticket-portal .rrr-public-ticket-grid {
    margin-top: 0;
}

.rrr-public-ticket-portal .rrr-public-info-tile,
.rrr-public-ticket-portal .rrr-public-section,
.rrr-public-ticket-portal .rrr-public-message,
.rrr-public-ticket-portal .rrr-public-ticket-card {
    background: rgba(11,12,16,.76);
    border: 1px solid rgba(255,255,255,.12);
    border-radius: 18px;
    box-shadow: inset 0 0 0 1px rgba(255,255,255,.03);
}

.rrr-public-ticket-portal .rrr-public-section-head span,
.rrr-public-ticket-portal .rrr-public-message > span,
.rrr-public-ticket-portal .rrr-public-info-tile span,
.rrr-public-ticket-portal .rrr-public-service-list li span,
.rrr-public-ticket-portal .rrr-public-kicker {
    color: var(--rrr-teal);
}

.rrr-public-ticket-portal .rrr-public-item-card {
    background: rgba(11,12,16,.68);
}

.rrr-public-ticket-footnote {
    display: flex;
    flex-wrap: wrap;
    justify-content: center;
    gap: 8px;
    margin-top: 16px;
}

.rrr-public-ticket-footnote span {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    color: #b8beca;
    font-size: 12px;
    background: rgba(255,255,255,.045);
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 999px;
    padding: 6px 10px;
}

.rrr-public-ticket-footnote span::before {
    content: "";
    width: 6px;
    height: 6px;
    border-radius: 999px;
    background: var(--rrr-teal);
    box-shadow: 0 0 10px rgba(0,255,200,.7);
}

@keyframes rrrPublicSheen {
    0%, 65%, 100% { transform: translateX(-70%); opacity: 0; }
    72% { opacity: 1; }
    88% { transform: translateX(70%); opacity: 0; }
}

@media (max-width: 720px) {
    .rrr-public-flow { grid-template-columns: 1fr; }
    .rrr-public-ticket-portal .rrr-public-ticket-hero { grid-template-columns: 1fr; }
}


/* v2.5.21 - richer full report portal styling and cleaner report header copy. */
.rrr-public-ticket-portal {
    border-color: rgba(0,255,200,.38);
    background:
        radial-gradient(circle at 12% 0%, rgba(0,255,200,.26), transparent 30%),
        radial-gradient(circle at 92% 18%, rgba(255,230,0,.10), transparent 22%),
        radial-gradient(circle at 88% 94%, rgba(255,79,216,.22), transparent 30%),
        linear-gradient(145deg, #0b0d13 0%, #161821 45%, #0d0f16 100%);
    box-shadow:
        0 28px 80px rgba(0,0,0,.48),
        0 0 0 1px rgba(255,255,255,.04) inset,
        0 0 48px rgba(0,255,200,.10),
        0 0 72px rgba(255,79,216,.08);
}

.rrr-public-ticket-portal::after {
    content: "";
    position: absolute;
    inset: 1px;
    pointer-events: none;
    border-radius: 23px;
    background:
        linear-gradient(135deg, rgba(0,255,200,.10), transparent 24%, transparent 72%, rgba(255,79,216,.10)),
        repeating-linear-gradient(0deg, rgba(255,255,255,.022) 0, rgba(255,255,255,.022) 1px, transparent 1px, transparent 7px);
    opacity: .55;
}

.rrr-public-portal-brandbar {
    padding-bottom: 22px;
}

.rrr-public-portal-brandbar h2 {
    text-shadow: 0 0 24px rgba(0,255,200,.10), 0 0 38px rgba(255,79,216,.08);
}

.rrr-public-portal-brandbar p:empty,
.rrr-public-portal-brandbar p {
    display: none;
}

.rrr-public-flow span {
    background: linear-gradient(135deg, rgba(255,255,255,.055), rgba(255,255,255,.025));
    border-color: rgba(255,255,255,.13);
    box-shadow: inset 0 1px 0 rgba(255,255,255,.05);
}

.rrr-public-flow .is-active {
    background: linear-gradient(135deg, var(--rrr-teal), #57f5dc 62%, #b2fff0);
    box-shadow: 0 0 0 4px rgba(0,255,200,.10), 0 10px 26px rgba(0,255,200,.20);
}

.rrr-public-ticket-portal .rrr-public-ticket-hero {
    background:
        radial-gradient(circle at 0% 0%, rgba(0,255,200,.28), transparent 42%),
        radial-gradient(circle at 100% 100%, rgba(255,79,216,.16), transparent 38%),
        linear-gradient(135deg, rgba(255,255,255,.095), rgba(255,255,255,.035));
    border-color: rgba(0,255,200,.22);
    box-shadow:
        inset 0 1px 0 rgba(255,255,255,.08),
        0 14px 34px rgba(0,0,0,.24);
}

.rrr-public-status.rrr-status-tag {
    box-shadow: 0 0 0 4px rgba(0,255,200,.10), 0 10px 28px rgba(0,255,200,.18);
}

.rrr-public-ticket-portal .rrr-public-info-tile {
    background:
        radial-gradient(circle at top left, rgba(0,255,200,.10), transparent 45%),
        linear-gradient(145deg, rgba(11,12,16,.92), rgba(18,20,28,.86));
    border-color: rgba(0,255,200,.16);
}

.rrr-public-ticket-portal .rrr-public-info-tile:nth-child(2) {
    border-color: rgba(255,230,0,.18);
    background:
        radial-gradient(circle at top left, rgba(255,230,0,.09), transparent 42%),
        linear-gradient(145deg, rgba(11,12,16,.92), rgba(18,20,28,.86));
}

.rrr-public-ticket-portal .rrr-public-info-tile:nth-child(3) {
    border-color: rgba(255,79,216,.18);
    background:
        radial-gradient(circle at top left, rgba(255,79,216,.10), transparent 42%),
        linear-gradient(145deg, rgba(11,12,16,.92), rgba(18,20,28,.86));
}

.rrr-public-ticket-portal .rrr-public-section,
.rrr-public-ticket-portal .rrr-public-message,
.rrr-public-ticket-portal .rrr-public-ticket-card {
    background:
        linear-gradient(145deg, rgba(13,15,22,.92), rgba(8,9,13,.86)),
        rgba(11,12,16,.76);
    border-color: rgba(255,255,255,.14);
    box-shadow:
        inset 0 1px 0 rgba(255,255,255,.055),
        0 14px 34px rgba(0,0,0,.22);
}

.rrr-public-ticket-portal .rrr-public-section-head {
    border-bottom-color: rgba(255,255,255,.12);
}

.rrr-public-ticket-portal .rrr-public-section-head h3 {
    color: #fff;
}

.rrr-public-ticket-portal .rrr-public-section-head span,
.rrr-public-ticket-portal .rrr-public-message > span,
.rrr-public-ticket-portal .rrr-public-info-tile span,
.rrr-public-ticket-portal .rrr-public-service-list li span,
.rrr-public-ticket-portal .rrr-public-kicker {
    text-shadow: 0 0 14px rgba(0,255,200,.28);
}

.rrr-public-ticket-portal .rrr-public-item-card {
    position: relative;
    overflow: hidden;
    background:
        radial-gradient(circle at 0 0, rgba(0,255,200,.12), transparent 34%),
        radial-gradient(circle at 100% 100%, rgba(255,79,216,.10), transparent 32%),
        rgba(8,9,13,.78);
    border: 1px solid rgba(255,255,255,.13);
    box-shadow: inset 0 1px 0 rgba(255,255,255,.045);
}

.rrr-public-ticket-portal .rrr-public-item-card::before {
    content: "";
    position: absolute;
    left: 0;
    top: 0;
    bottom: 0;
    width: 3px;
    background: linear-gradient(var(--rrr-teal), var(--rrr-pink));
}

.rrr-public-ticket-portal .rrr-public-item-card-head > span,
.rrr-public-ticket-portal .rrr-public-item-meta span b {
    color: var(--rrr-teal);
}

.rrr-public-ticket-portal .rrr-public-item-meta span {
    background: rgba(255,255,255,.045);
    border-color: rgba(255,255,255,.10);
}

.rrr-public-note-body {
    background:
        radial-gradient(circle at top left, rgba(0,255,200,.06), transparent 42%),
        rgba(0,0,0,.18);
    border: 1px solid rgba(255,255,255,.07);
    border-radius: 14px;
}

.rrr-public-ticket-portal .rrr-public-timeline li {
    background:
        radial-gradient(circle at left top, rgba(0,255,200,.09), transparent 34%),
        linear-gradient(135deg, rgba(255,255,255,.06), rgba(255,79,216,.035));
    border-color: rgba(255,255,255,.13);
}

.rrr-public-ticket-portal .rrr-public-timeline li::before {
    background: var(--rrr-teal);
    box-shadow: 0 0 0 5px rgba(0,255,200,.12), 0 0 18px rgba(0,255,200,.72);
}

.rrr-public-ticket-footnote span {
    background: linear-gradient(135deg, rgba(255,255,255,.06), rgba(255,255,255,.025));
    border-color: rgba(255,255,255,.11);
}

/* v2.5.22 - professional full report dashboard pass: no rainbow wash, no timeline bullets, stronger layout. */
.rrr-public-ticket-portal {
    --rrr-report-bg: #0b0d12;
    --rrr-report-panel: rgba(14, 16, 23, .92);
    --rrr-report-panel-2: rgba(20, 23, 31, .88);
    --rrr-report-border: rgba(255,255,255,.11);
    --rrr-report-muted: #aeb6c4;
    border-color: rgba(0,255,200,.20) !important;
    background:
        radial-gradient(circle at 0% 0%, rgba(0,255,200,.12), transparent 28%),
        linear-gradient(145deg, #090b10 0%, #12151d 52%, #0a0c12 100%) !important;
    box-shadow:
        0 28px 70px rgba(0,0,0,.50),
        inset 0 0 0 1px rgba(255,255,255,.04),
        0 0 34px rgba(0,255,200,.055) !important;
}

.rrr-public-ticket-portal::after {
    background:
        linear-gradient(180deg, rgba(255,255,255,.025), transparent 22%),
        radial-gradient(circle at 100% 0%, rgba(0,255,200,.06), transparent 28%) !important;
    opacity: 1 !important;
}

.rrr-public-ticket-portal::before {
    display: none !important;
}

.rrr-public-portal-brandbar {
    text-align: left !important;
    padding: 4px 2px 18px !important;
}

.rrr-public-portal-brandbar .rrr-public-kicker {
    margin-bottom: 10px !important;
}

.rrr-public-portal-brandbar .rrr-public-kicker::before,
.rrr-public-portal-brandbar .rrr-public-kicker::after {
    display: none !important;
}

.rrr-public-portal-brandbar h2 {
    font-size: clamp(30px, 4vw, 48px) !important;
    letter-spacing: -.045em !important;
    text-shadow: none !important;
}

.rrr-public-flow {
    max-width: 760px;
    margin-bottom: 20px !important;
}

.rrr-public-flow span {
    justify-content: flex-start !important;
    padding-inline: 14px !important;
    background: rgba(255,255,255,.045) !important;
    border-color: rgba(255,255,255,.10) !important;
    box-shadow: none !important;
}

.rrr-public-flow .is-active {
    color: #07110f !important;
    background: #00ffc8 !important;
    border-color: rgba(0,255,200,.95) !important;
    box-shadow: 0 10px 28px rgba(0,255,200,.16) !important;
}

.rrr-public-ticket-portal .rrr-public-ticket-hero {
    grid-template-columns: minmax(0, 1fr) auto !important;
    padding: clamp(18px, 3vw, 28px) !important;
    margin-bottom: 18px !important;
    background:
        linear-gradient(135deg, rgba(0,255,200,.13), rgba(255,255,255,.04) 42%, rgba(255,255,255,.025)) !important;
    border: 1px solid rgba(0,255,200,.22) !important;
    box-shadow: inset 0 1px 0 rgba(255,255,255,.06), 0 18px 38px rgba(0,0,0,.22) !important;
}

.rrr-public-ticket-portal .rrr-public-ticket-titleblock h2 {
    margin-bottom: 8px !important;
}

.rrr-public-ticket-portal .rrr-public-ticket-titleblock p,
.rrr-public-status-wrap small,
.rrr-public-item-card p,
.rrr-public-note-body,
.rrr-public-disclaimer,
.rrr-public-timeline p {
    color: #c5cbd6 !important;
}

.rrr-public-status.rrr-status-tag {
    box-shadow: none !important;
    border: 1px solid rgba(0,0,0,.18) !important;
}

.rrr-public-ticket-portal .rrr-public-ticket-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr)) !important;
    gap: 12px !important;
    margin-bottom: 18px !important;
}

.rrr-public-ticket-portal .rrr-public-info-tile,
.rrr-public-ticket-portal .rrr-public-info-tile:nth-child(2),
.rrr-public-ticket-portal .rrr-public-info-tile:nth-child(3) {
    background: linear-gradient(145deg, rgba(16,18,25,.94), rgba(9,10,15,.90)) !important;
    border-color: rgba(255,255,255,.10) !important;
    box-shadow: inset 0 1px 0 rgba(255,255,255,.045) !important;
}

.rrr-public-report-layout {
    display: grid;
    grid-template-columns: minmax(0, 1.45fr) minmax(320px, .9fr);
    gap: 18px;
    align-items: start;
}

.rrr-public-report-main,
.rrr-public-report-aside {
    display: grid;
    gap: 18px;
}

.rrr-public-report-aside {
    position: sticky;
    top: 20px;
}

.rrr-public-ticket-portal .rrr-public-section,
.rrr-public-ticket-portal .rrr-public-message,
.rrr-public-ticket-portal .rrr-public-ticket-card {
    background: var(--rrr-report-panel) !important;
    border: 1px solid var(--rrr-report-border) !important;
    box-shadow: inset 0 1px 0 rgba(255,255,255,.045), 0 18px 36px rgba(0,0,0,.20) !important;
}

.rrr-public-ticket-portal .rrr-public-section-head {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    gap: 14px;
    border-bottom-color: rgba(255,255,255,.10) !important;
}

.rrr-public-ticket-portal .rrr-public-section-head h3 {
    font-size: clamp(20px, 2vw, 26px);
}

.rrr-public-ticket-portal .rrr-public-compact-section .rrr-public-section-head {
    align-items: flex-start;
    flex-direction: column;
    gap: 4px;
}

.rrr-public-ticket-portal .rrr-public-compact-section .rrr-public-section-head h3 {
    font-size: 20px;
}

.rrr-public-ticket-portal .rrr-public-section-head span,
.rrr-public-ticket-portal .rrr-public-message > span,
.rrr-public-ticket-portal .rrr-public-info-tile span,
.rrr-public-ticket-portal .rrr-public-service-list li span,
.rrr-public-ticket-portal .rrr-public-kicker,
.rrr-public-ticket-portal .rrr-public-item-card-head > span,
.rrr-public-ticket-portal .rrr-public-item-meta span b {
    color: #00ffc8 !important;
    text-shadow: none !important;
}

.rrr-public-ticket-portal .rrr-public-item-list {
    gap: 14px !important;
}

.rrr-public-ticket-portal .rrr-public-item-card {
    padding: 18px !important;
    border-radius: 16px !important;
    background: linear-gradient(145deg, rgba(10,12,17,.96), rgba(18,20,28,.90)) !important;
    border: 1px solid rgba(255,255,255,.11) !important;
    box-shadow: inset 0 1px 0 rgba(255,255,255,.035) !important;
}

.rrr-public-ticket-portal .rrr-public-item-card::before {
    width: 4px !important;
    background: #00ffc8 !important;
    box-shadow: 0 0 18px rgba(0,255,200,.28) !important;
}

.rrr-public-ticket-portal .rrr-public-item-card-head {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 10px;
}

.rrr-public-ticket-portal .rrr-public-item-card-head > span {
    flex: 0 0 auto;
    border-radius: 999px;
    padding: 6px 10px;
    background: rgba(0,255,200,.12);
    border: 1px solid rgba(0,255,200,.20);
}

.rrr-public-ticket-portal .rrr-public-item-card-head h4 {
    font-size: 22px !important;
}

.rrr-public-ticket-portal .rrr-public-item-meta span {
    background: rgba(255,255,255,.055) !important;
    border-color: rgba(255,255,255,.10) !important;
}

.rrr-public-note-body {
    background: rgba(0,0,0,.20) !important;
    border-color: rgba(255,255,255,.07) !important;
}

.rrr-public-ticket-portal .rrr-public-service-list li {
    background: rgba(255,255,255,.045) !important;
    border-color: rgba(255,255,255,.09) !important;
}

.rrr-public-total {
    background: rgba(0,255,200,.10) !important;
    border-color: rgba(0,255,200,.20) !important;
}

.rrr-public-updates-section .rrr-public-section-head {
    margin-bottom: 2px !important;
}

.rrr-public-ticket-portal .rrr-public-timeline,
.rrr-public-ticket-portal ol.rrr-public-timeline,
.rrr-public-ticket-portal .rrr-public-timeline li {
    list-style: none !important;
}

.rrr-public-ticket-portal ol.rrr-public-timeline {
    counter-reset: none !important;
    padding-left: 0 !important;
    margin-left: 0 !important;
}

.rrr-public-ticket-portal .rrr-public-timeline li {
    display: block !important;
    margin: 0 !important;
    padding: 14px !important;
    border-radius: 14px !important;
    background: linear-gradient(145deg, rgba(255,255,255,.055), rgba(255,255,255,.025)) !important;
    border: 1px solid rgba(255,255,255,.10) !important;
    box-shadow: none !important;
}

.rrr-public-ticket-portal .rrr-public-timeline li::before,
.rrr-public-ticket-portal .rrr-public-timeline li::marker {
    display: none !important;
    content: none !important;
}

.rrr-public-ticket-portal .rrr-public-timeline time {
    display: inline-flex !important;
    width: auto !important;
    margin: 0 0 9px !important;
    padding: 5px 9px !important;
    border-radius: 999px !important;
    background: rgba(0,255,200,.10) !important;
    border: 1px solid rgba(0,255,200,.18) !important;
    color: #00ffc8 !important;
    font-size: 11px !important;
    line-height: 1.2 !important;
}

.rrr-public-ticket-portal .rrr-public-timeline p {
    margin: 0 !important;
    line-height: 1.55 !important;
}

.rrr-public-ticket-footnote {
    justify-content: flex-start !important;
    border-top: 1px solid rgba(255,255,255,.08);
    padding-top: 16px;
}

.rrr-public-ticket-footnote span::before {
    box-shadow: none !important;
}

@media (max-width: 980px) {
    .rrr-public-report-layout {
        grid-template-columns: 1fr;
    }
    .rrr-public-report-aside {
        position: static;
    }
}

@media (max-width: 720px) {
    .rrr-public-portal-brandbar { text-align: center !important; }
    .rrr-public-flow { grid-template-columns: 1fr !important; }
    .rrr-public-ticket-portal .rrr-public-ticket-hero,
    .rrr-public-ticket-portal .rrr-public-ticket-grid {
        grid-template-columns: 1fr !important;
    }
    .rrr-public-ticket-portal .rrr-public-item-card-head {
        align-items: flex-start;
        flex-direction: column;
    }
}

/* v2.5.23 - balanced full report layout: featured latest update, full-width notes/updates, less green-only styling. */
.rrr-public-ticket-portal {
    --rrr-report-accent: #00ffc8;
    --rrr-report-accent-soft: rgba(0,255,200,.12);
    --rrr-report-gold: #ffe27a;
    --rrr-report-gold-soft: rgba(255,226,122,.12);
    --rrr-report-blue: #8db8ff;
    --rrr-report-blue-soft: rgba(141,184,255,.10);
    --rrr-report-violet: #c7a7ff;
    --rrr-report-violet-soft: rgba(199,167,255,.09);
}

.rrr-public-ticket-portal .rrr-public-section-head span,
.rrr-public-ticket-portal .rrr-public-message > span,
.rrr-public-ticket-portal .rrr-public-info-tile span,
.rrr-public-ticket-portal .rrr-public-service-list li span,
.rrr-public-ticket-portal .rrr-public-kicker,
.rrr-public-ticket-portal .rrr-public-item-card-head > span,
.rrr-public-ticket-portal .rrr-public-item-meta span b {
    color: var(--rrr-report-accent) !important;
}

.rrr-public-report-layout {
    grid-template-columns: minmax(0, 1.55fr) minmax(300px, .9fr) !important;
    align-items: start !important;
    margin-bottom: 18px !important;
}

.rrr-public-report-aside {
    display: grid !important;
    gap: 18px !important;
}

.rrr-public-latest-update-card {
    margin: 18px 0 20px !important;
    padding: 22px 24px !important;
    display: grid !important;
    grid-template-columns: minmax(220px, .38fr) minmax(0, 1fr) !important;
    gap: 22px !important;
    align-items: start !important;
    border-radius: 22px !important;
    background:
        linear-gradient(135deg, rgba(255,226,122,.12), rgba(141,184,255,.075) 55%, rgba(255,255,255,.035)),
        rgba(14,16,23,.94) !important;
    border: 1px solid rgba(255,226,122,.22) !important;
    box-shadow: 0 18px 44px rgba(0,0,0,.25), inset 0 1px 0 rgba(255,255,255,.05) !important;
}

.rrr-public-latest-update-card span {
    display: block !important;
    margin-bottom: 8px !important;
    color: var(--rrr-report-gold) !important;
    font-size: 12px !important;
    font-weight: 900 !important;
    letter-spacing: .10em !important;
    text-transform: uppercase !important;
}

.rrr-public-latest-update-card h3 {
    margin: 0 !important;
    color: #fff9dc !important;
    font-size: 18px !important;
    line-height: 1.25 !important;
}

.rrr-public-latest-update-card p {
    margin: 0 !important;
    color: #e9edf5 !important;
    line-height: 1.7 !important;
}

.rrr-public-status-note {
    border-color: rgba(141,184,255,.18) !important;
    background: linear-gradient(135deg, rgba(141,184,255,.08), rgba(255,255,255,.025)) !important;
}

.rrr-public-status-note > span,
.rrr-public-notes-wide .rrr-public-section-head span {
    color: var(--rrr-report-blue) !important;
}

.rrr-public-ticket-portal .rrr-public-info-tile:nth-child(2) span,
.rrr-public-ticket-portal .rrr-public-snapshot-card .rrr-public-section-head span,
.rrr-public-ticket-portal .rrr-public-snapshot-list span {
    color: var(--rrr-report-blue) !important;
}

.rrr-public-ticket-portal .rrr-public-info-tile:nth-child(3) span,
.rrr-public-ticket-portal .rrr-public-quote-card .rrr-public-section-head span,
.rrr-public-ticket-portal .rrr-public-total span,
.rrr-public-ticket-portal .rrr-public-total strong {
    color: var(--rrr-report-gold) !important;
}

.rrr-public-snapshot-card {
    background:
        linear-gradient(145deg, var(--rrr-report-blue-soft), rgba(255,255,255,.025)),
        var(--rrr-report-panel) !important;
    border-color: rgba(141,184,255,.16) !important;
}

.rrr-public-snapshot-list {
    display: grid !important;
    gap: 10px !important;
}

.rrr-public-snapshot-list div {
    padding: 12px 13px !important;
    border-radius: 14px !important;
    background: rgba(255,255,255,.045) !important;
    border: 1px solid rgba(255,255,255,.08) !important;
}

.rrr-public-snapshot-list span,
.rrr-public-snapshot-list strong {
    display: block !important;
}

.rrr-public-snapshot-list span {
    margin-bottom: 4px !important;
    font-size: 11px !important;
    font-weight: 900 !important;
    letter-spacing: .08em !important;
    text-transform: uppercase !important;
}

.rrr-public-snapshot-list strong {
    color: #f7f9ff !important;
    font-size: 15px !important;
    line-height: 1.35 !important;
}

.rrr-public-quote-card {
    background:
        linear-gradient(145deg, var(--rrr-report-gold-soft), rgba(255,255,255,.025)),
        var(--rrr-report-panel) !important;
    border-color: rgba(255,226,122,.16) !important;
}

.rrr-public-ticket-portal .rrr-public-items-section {
    min-height: 0 !important;
}

.rrr-public-wide-section {
    margin-top: 18px !important;
}

.rrr-public-notes-wide {
    background:
        linear-gradient(145deg, rgba(141,184,255,.08), rgba(255,255,255,.025)),
        var(--rrr-report-panel) !important;
    border-color: rgba(141,184,255,.16) !important;
}

.rrr-public-notes-wide .rrr-public-note-body {
    padding: 18px 20px !important;
    border-radius: 16px !important;
    background: rgba(7,9,13,.62) !important;
    border: 1px solid rgba(141,184,255,.12) !important;
    color: #dbe3f1 !important;
    line-height: 1.75 !important;
    max-width: none !important;
}

.rrr-public-updates-section.rrr-public-wide-section {
    background:
        linear-gradient(145deg, rgba(199,167,255,.075), rgba(0,255,200,.035)),
        var(--rrr-report-panel) !important;
    border-color: rgba(199,167,255,.15) !important;
}

.rrr-public-updates-section.rrr-public-wide-section .rrr-public-section-head span {
    color: var(--rrr-report-violet) !important;
}

.rrr-public-update-grid {
    display: grid !important;
    grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)) !important;
    gap: 14px !important;
}

.rrr-public-update-card {
    padding: 16px 17px !important;
    border-radius: 16px !important;
    background: linear-gradient(145deg, rgba(255,255,255,.06), rgba(255,255,255,.028)) !important;
    border: 1px solid rgba(255,255,255,.10) !important;
    box-shadow: inset 0 1px 0 rgba(255,255,255,.035) !important;
}

.rrr-public-update-card time {
    display: inline-flex !important;
    width: auto !important;
    margin: 0 0 10px !important;
    padding: 5px 10px !important;
    border-radius: 999px !important;
    background: var(--rrr-report-violet-soft) !important;
    border: 1px solid rgba(199,167,255,.20) !important;
    color: #dfd1ff !important;
    font-size: 11px !important;
    font-weight: 900 !important;
    letter-spacing: .03em !important;
}

.rrr-public-update-card p {
    margin: 0 !important;
    color: #d6dce8 !important;
    line-height: 1.65 !important;
}

.rrr-public-ticket-portal .rrr-public-item-card::before {
    background: linear-gradient(180deg, var(--rrr-report-accent), var(--rrr-report-blue)) !important;
    box-shadow: 0 0 18px rgba(141,184,255,.18) !important;
}

.rrr-public-ticket-portal .rrr-public-item-meta span:nth-child(2n) b {
    color: var(--rrr-report-blue) !important;
}

.rrr-public-ticket-portal .rrr-public-item-meta span:nth-child(3n) b {
    color: var(--rrr-report-gold) !important;
}

@media (max-width: 980px) {
    .rrr-public-report-layout {
        grid-template-columns: 1fr !important;
    }
    .rrr-public-latest-update-card {
        grid-template-columns: 1fr !important;
    }
}


/* v2.5.27 - professional color polish: stronger visual hierarchy without changing report data or URL behavior. */
.rrr-public-ticket-portal {
    --rrr-corp-navy: #0b1220;
    --rrr-corp-slate: #111827;
    --rrr-corp-card: rgba(15, 23, 42, .92);
    --rrr-corp-line: rgba(148, 163, 184, .20);
    --rrr-corp-teal: #22d3ee;
    --rrr-corp-green: #34d399;
    --rrr-corp-blue: #60a5fa;
    --rrr-corp-amber: #fbbf24;
    --rrr-corp-purple: #a78bfa;
    --rrr-corp-rose: #fb7185;
    --rrr-corp-text: #f8fafc;
    --rrr-corp-muted: #cbd5e1;
    border-color: rgba(96, 165, 250, .28) !important;
    background:
        radial-gradient(circle at 7% 0%, rgba(34, 211, 238, .14), transparent 28%),
        radial-gradient(circle at 96% 8%, rgba(167, 139, 250, .12), transparent 28%),
        linear-gradient(145deg, #08111f 0%, #111827 54%, #0b1220 100%) !important;
}

.rrr-public-portal-brandbar {
    display: flex !important;
    align-items: center !important;
    justify-content: space-between !important;
    gap: 18px !important;
    padding: 6px 4px 20px !important;
    border-bottom: 1px solid rgba(148, 163, 184, .16) !important;
    margin-bottom: 18px !important;
}
.rrr-public-portal-brandbar h2 {
    font-size: clamp(26px, 3vw, 40px) !important;
    color: var(--rrr-corp-text) !important;
}
.rrr-public-portal-brandbar::after {
    content: "Customer Portal";
    display: inline-flex;
    align-items: center;
    border-radius: 999px;
    padding: 8px 12px;
    color: #dffcff;
    background: rgba(34, 211, 238, .11);
    border: 1px solid rgba(34, 211, 238, .24);
    font-size: 12px;
    font-weight: 900;
    letter-spacing: .08em;
    text-transform: uppercase;
    white-space: nowrap;
}

.rrr-public-flow {
    max-width: none !important;
    gap: 12px !important;
    padding: 10px !important;
    border-radius: 20px !important;
    background: rgba(2, 6, 23, .38) !important;
    border: 1px solid rgba(148, 163, 184, .15) !important;
}
.rrr-public-flow span {
    min-height: 44px !important;
    background: rgba(15, 23, 42, .78) !important;
    border-color: rgba(148, 163, 184, .20) !important;
    color: #dbeafe !important;
}
.rrr-public-flow span:nth-child(1) b { background: rgba(96, 165, 250, .20) !important; color: #bfdbfe !important; }
.rrr-public-flow span:nth-child(2) b { background: rgba(167, 139, 250, .20) !important; color: #ddd6fe !important; }
.rrr-public-flow span:nth-child(3) b { background: rgba(52, 211, 153, .20) !important; color: #bbf7d0 !important; }
.rrr-public-flow .is-active {
    background: linear-gradient(135deg, #34d399, #22d3ee) !important;
    color: #042f2e !important;
    border-color: rgba(34, 211, 238, .80) !important;
}
.rrr-public-flow .is-active b { background: rgba(4,47,46,.20) !important; color: #052e2b !important; }

.rrr-public-ticket-portal .rrr-public-ticket-hero {
    background:
        linear-gradient(135deg, rgba(34, 211, 238, .14), rgba(96, 165, 250, .09) 48%, rgba(167, 139, 250, .08)),
        rgba(15, 23, 42, .84) !important;
    border-color: rgba(96, 165, 250, .24) !important;
}
.rrr-public-status.rrr-status-tag {
    background: linear-gradient(135deg, #22d3ee, #34d399) !important;
    color: #042f2e !important;
    box-shadow: 0 12px 28px rgba(34, 211, 238, .18) !important;
}

.rrr-public-ticket-portal .rrr-public-info-tile {
    position: relative !important;
    overflow: hidden !important;
    background: rgba(15, 23, 42, .84) !important;
    border-color: rgba(148, 163, 184, .17) !important;
}
.rrr-public-ticket-portal .rrr-public-info-tile::before {
    content: "";
    position: absolute;
    inset: 0 auto 0 0;
    width: 4px;
    background: var(--rrr-corp-blue);
}
.rrr-public-ticket-portal .rrr-public-info-tile:nth-child(1)::before { background: var(--rrr-corp-teal); }
.rrr-public-ticket-portal .rrr-public-info-tile:nth-child(2)::before { background: var(--rrr-corp-blue); }
.rrr-public-ticket-portal .rrr-public-info-tile:nth-child(3)::before { background: var(--rrr-corp-amber); }
.rrr-public-ticket-portal .rrr-public-info-tile:nth-child(1) span { color: #67e8f9 !important; }
.rrr-public-ticket-portal .rrr-public-info-tile:nth-child(2) span { color: #93c5fd !important; }
.rrr-public-ticket-portal .rrr-public-info-tile:nth-child(3) span { color: #fde68a !important; }

.rrr-public-ticket-portal .rrr-public-section,
.rrr-public-ticket-portal .rrr-public-message,
.rrr-public-ticket-portal .rrr-public-ticket-card {
    background: rgba(15, 23, 42, .88) !important;
    border-color: rgba(148, 163, 184, .18) !important;
}
.rrr-public-ticket-portal .rrr-public-section-head {
    border-bottom-color: rgba(148, 163, 184, .15) !important;
}
.rrr-public-ticket-portal .rrr-public-section-head h3 {
    color: #f8fafc !important;
}

.rrr-public-ticket-portal .rrr-public-items-section {
    background:
        linear-gradient(145deg, rgba(34, 211, 238, .07), rgba(255,255,255,.02)),
        rgba(15, 23, 42, .88) !important;
    border-color: rgba(34, 211, 238, .18) !important;
}
.rrr-public-ticket-portal .rrr-public-items-section .rrr-public-section-head h3::before,
.rrr-public-snapshot-card .rrr-public-section-head h3::before,
.rrr-public-quote-card .rrr-public-section-head h3::before,
.rrr-public-notes-wide .rrr-public-section-head h3::before,
.rrr-public-updates-section .rrr-public-section-head h3::before {
    content: "";
    display: inline-block;
    width: 10px;
    height: 10px;
    margin-right: 9px;
    border-radius: 999px;
    background: currentColor;
    box-shadow: 0 0 0 4px rgba(255,255,255,.06);
}
.rrr-public-ticket-portal .rrr-public-items-section .rrr-public-section-head h3 { color: #67e8f9 !important; }
.rrr-public-snapshot-card .rrr-public-section-head h3 { color: #93c5fd !important; }
.rrr-public-quote-card .rrr-public-section-head h3 { color: #fde68a !important; }
.rrr-public-notes-wide .rrr-public-section-head h3 { color: #bfdbfe !important; }
.rrr-public-updates-section .rrr-public-section-head h3 { color: #ddd6fe !important; }

.rrr-public-ticket-portal .rrr-public-item-card {
    background: rgba(2, 6, 23, .38) !important;
    border-color: rgba(34, 211, 238, .15) !important;
}
.rrr-public-ticket-portal .rrr-public-item-card::before {
    background: linear-gradient(180deg, #22d3ee, #60a5fa) !important;
}
.rrr-public-ticket-portal .rrr-public-item-meta span {
    background: rgba(15, 23, 42, .78) !important;
    border-color: rgba(148, 163, 184, .16) !important;
}
.rrr-public-ticket-portal .rrr-public-item-meta span b { color: #67e8f9 !important; }
.rrr-public-ticket-portal .rrr-public-item-meta span:nth-child(2n) b { color: #93c5fd !important; }
.rrr-public-ticket-portal .rrr-public-item-meta span:nth-child(3n) b { color: #fde68a !important; }

.rrr-public-latest-update-card {
    background:
        linear-gradient(135deg, rgba(251, 191, 36, .14), rgba(34, 211, 238, .08) 56%, rgba(15, 23, 42, .88)),
        rgba(15, 23, 42, .92) !important;
    border-color: rgba(251, 191, 36, .24) !important;
}
.rrr-public-latest-update-card h3 { color: #fef3c7 !important; }

.rrr-public-alert {
    background: linear-gradient(135deg, rgba(251, 191, 36, .14), rgba(251, 113, 133, .07)) !important;
    border-color: rgba(251, 191, 36, .22) !important;
    border-left-color: #fbbf24 !important;
}
.rrr-public-status-note {
    background: linear-gradient(135deg, rgba(96, 165, 250, .11), rgba(34, 211, 238, .05)) !important;
    border-left-color: #60a5fa !important;
}
.rrr-public-next-step {
    background: linear-gradient(135deg, rgba(52, 211, 153, .12), rgba(34, 211, 238, .07)) !important;
    border-left-color: #34d399 !important;
}
.rrr-public-next-step a {
    background: linear-gradient(135deg, #34d399, #22d3ee) !important;
    color: #042f2e !important;
}

.rrr-public-snapshot-card {
    background: linear-gradient(145deg, rgba(96, 165, 250, .11), rgba(15,23,42,.88)) !important;
    border-color: rgba(96, 165, 250, .24) !important;
}
.rrr-public-quote-card {
    background: linear-gradient(145deg, rgba(251, 191, 36, .12), rgba(15,23,42,.88)) !important;
    border-color: rgba(251, 191, 36, .24) !important;
}
.rrr-public-total {
    background: linear-gradient(135deg, rgba(251, 191, 36, .16), rgba(52, 211, 153, .10)) !important;
    border-color: rgba(251, 191, 36, .28) !important;
}
.rrr-public-notes-wide {
    background: linear-gradient(145deg, rgba(96, 165, 250, .10), rgba(15,23,42,.88)) !important;
    border-color: rgba(96, 165, 250, .22) !important;
}
.rrr-public-updates-section.rrr-public-wide-section {
    background: linear-gradient(145deg, rgba(167, 139, 250, .11), rgba(15,23,42,.88)) !important;
    border-color: rgba(167, 139, 250, .22) !important;
}
.rrr-public-update-card time {
    background: rgba(167, 139, 250, .14) !important;
    color: #ddd6fe !important;
    border-color: rgba(167, 139, 250, .24) !important;
}

.rrr-secure-status-card {
    background:
        linear-gradient(145deg, rgba(96,165,250,.11), rgba(34,211,238,.06)),
        rgba(15,23,42,.90) !important;
    border-color: rgba(96,165,250,.24) !important;
}
.rrr-secure-status-form input[type=email] {
    background: rgba(2,6,23,.68) !important;
    border-color: rgba(148,163,184,.28) !important;
}
.rrr-secure-status-form button {
    background: linear-gradient(135deg, #34d399, #22d3ee) !important;
    color: #042f2e !important;
}

@media (max-width: 720px) {
    .rrr-public-portal-brandbar {
        display: block !important;
        text-align: center !important;
    }
    .rrr-public-portal-brandbar::after {
        margin-top: 12px;
    }
}


/* v2.5.28 - restore bold solid-color status treatment on the public full report. */
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag {
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    min-height: 44px !important;
    padding: 10px 18px !important;
    border-radius: 14px !important;
    border: 2px solid rgba(255,255,255,.28) !important;
    color: #ffffff !important;
    font-size: 15px !important;
    font-weight: 950 !important;
    letter-spacing: .035em !important;
    text-transform: uppercase !important;
    line-height: 1 !important;
    background-image: none !important;
    box-shadow: 0 12px 28px rgba(0,0,0,.28), inset 0 1px 0 rgba(255,255,255,.20) !important;
}
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag.is-request { background:#2563eb !important; color:#fff !important; }
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag.is-dropoff { background:#f59e0b !important; color:#111827 !important; border-color:rgba(255,255,255,.38) !important; }
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag.is-checked { background:#0d9488 !important; color:#fff !important; }
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag.is-queue { background:#7c3aed !important; color:#fff !important; }
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag.is-diagnostics { background:#0284c7 !important; color:#fff !important; }
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag.is-waiting-customer { background:#ea580c !important; color:#fff !important; }
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag.is-hold { background:#92400e !important; color:#fff !important; }
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag.is-parts { background:#db2777 !important; color:#fff !important; }
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag.is-waiting-parts { background:#a16207 !important; color:#fff !important; }
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag.is-progress { background:#0891b2 !important; color:#fff !important; }
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag.is-ready { background:#16a34a !important; color:#fff !important; }
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag.is-done { background:#15803d !important; color:#fff !important; }
.rrr-public-ticket-portal .rrr-public-status.rrr-status-tag.is-cancelled { background:#dc2626 !important; color:#fff !important; }

/* v2.5.28 - keep the Repair Tickets list quick actions focused: open the admin ticket or view customer status. */
.post-type-rrr_repair_ticket .rrr-list-actions {
    gap: 6px !important;
}
.post-type-rrr_repair_ticket .rrr-list-actions .button {
    min-width: 74px;
    text-align: center;
}
.post-type-rrr_repair_ticket .rrr-list-actions .rrr-action-primary {
    background:#1d4ed8 !important;
    border-color:#1d4ed8 !important;
    color:#fff !important;
}